Extended warranty is a differentiation and a value add that many brands would like to extend to their customers. These cases are different from the usual warranty cases as the life of the components could be impacted in the extended warranty time frame. Planning for the components to be able to handle these cases and dealing with them requires strong logistics management that Velo can assure you of.
It is also relevant to share that selling these services to your customers when they interact at the service center requires different skills. Following a satisfied experience at the service center, selling this offering with the right value communication is the key.
This combination of soft skills and technical skills is what sets us apart from other service providers.
To understand more about our offerings, please do contact us. We would love to understand your business needs to develop and implement solutions suited to you.