The facets and challenges involved in delivering service at home are very different from those involved when the wares are brought into the service station.
Understanding the case from the complaint sheet and if required logging another polite enquiry call from the technician is a very important step in the process. This is critical to ensure the right kind of spares and inventory are prepared for the job, the customer is given a fair assessment about the costs involved and only upon his/her confirmation should we proceed with the execution.
There are many other soft aspects involved in delivering this service as well. We have to train the staff of etiquettes, time management and grooming.
At Velo, we understand this and ensure we deliver on all these parameters for a successful network of service at home.
To understand more about our offerings, please do contact us. We would love to understand your business needs to develop and implement solutions suited to you.